Terms of Service.
These Terms of Service govern your engagement with Jessica Career Concierge. By commissioning our services or accessing your executive client portal, you enter into a binding agreement structured on professional excellence, mutual respect, and absolute confidentiality.
Crafted for Discerning Leaders & Executive Career Trajectories.
Every asset generated by Jessica Career Concierge is custom-architected by dedicated career strategists. We do not use generic auto-fill templates. In return, we require factual intake disclosures and timely feedback during the calibration window to ensure your portfolio achieves maximum executive impact.
1. Agreement & Eligibility
By establishing an account, ordering a service package, or utilizing the Jessica Career Concierge portal (the "Platform"), you ("Client", "you", or "your") agree to be legally bound by these Terms of Service ("Terms").
You affirm that you are at least 18 years of age, legally capable of entering into binding contracts, and that all information you furnish to us represents your genuine professional background.
2. Concierge Services Scope
Jessica Career Concierge provides bespoke professional career transformation services, including:
- Executive ATS Resumes: High-impact narrative architecture calibrated for C-Suite, VP, and Director-level applicant tracking systems and executive recruiters.
- Executive LinkedIn Optimization: Complete profile transformation blueprints focusing on thought leadership, industry search ranking, and executive branding.
- Strategic Cover Letters: Compelling, narrative-driven letters crafted for specific target sectors or high-intent leadership applications.
- Client Concierge Portal: Secure access to direct messaging with assigned strategists, a permanent Document Vault, and consultation scheduling.
All deliverables constitute custom intellectual works tailored exclusively to your individual career objectives.
3. Orders, Pricing & Payment
All package prices displayed on our website are in USD ($) unless explicitly specified otherwise. Payment in full is required at the time of order placement via our encrypted, PCI-DSS compliant payment gateways.
Upon successful payment, an order confirmation and portal access credentials are automatically generated, permitting you to initiate your Strategic Intake Questionnaire.
4. Client Intake & Accuracy
Our strategists build elite narratives based upon the verifiable data you provide:
Intake Responsibility: You warrant that all employment histories, titles, metrics, educational credentials, and certifications submitted in your intake questionnaire or prior resumes are accurate, authentic, and non-fraudulent.
Jessica Career Concierge does not fabricate credentials or falsify work histories. We reserve the right to decline or suspend engagements if fabricated credentials are detected.
5. Turnaround & Delivery Protocol
Delivery turnaround schedules commence strictly after your complete Strategic Intake Questionnaire and existing resume files have been submitted:
- Standard Concierge Delivery: Initial drafts are uploaded to your Document Vault within 48 to 72 business hours following intake submission.
- Express Priority Turnaround: For packages featuring express delivery, initial drafts are delivered within 24 business hours.
Deliveries are fulfilled securely through your private Document Vault and Orders dashboard in editable Word and print-ready PDF formats.
6. 14-Day Calibration & Revisions Protocol
We are committed to delivering executive assets you are genuinely proud of. Following delivery of your initial draft, you are entitled to a 14-day calibration window:
Scope of Included Revisions
Includes fine-tuning phrasing, adjusting narrative emphasis, calibrating target industry keywords, and refining formatting aligned with your original intake objectives.
Out of Scope: Revisions do not cover pivoting to an entirely different career trajectory, targeting unrelated industry verticals, or incorporating substantial new employment positions not disclosed during the initial intake. Requests outside the original intake scope may be quoted as a separate add-on service.
7. Bespoke Digital Services & Refund Policy
Due to the customized, intellectual labor involved in executive career document architecture:
All sales are final once your assigned strategist begins intake analysis, drafting, or document engineering. Orders are strictly non-refundable once drafting has commenced.
If you request order cancellation prior to any strategist reviewing your materials or initiating intake audit, a refund will be issued minus standard gateway transaction processing fees.
8. Intellectual Property & Ownership
Ownership of assets is clearly bifurcated to protect both parties:
- Client Ownership: You retain 100% ownership of your pre-existing career information, biography, and credentials. Upon final delivery and full payment, you are granted exclusive, perpetual, worldwide ownership of your finalized career documents for your personal use.
- Platform Proprietary Rights: Jessica Career Concierge retains exclusive ownership of all proprietary methodologies, questionnaires, layout frameworks, software, and brand trademarks.
9. Disclaimers & Employment Outcomes
Jessica Career Concierge guarantees adherence to elite ATS calibration, modern executive search standards, and meticulous typographical polish.
Disclaimer of Employment Guarantee: We do not and cannot guarantee specific job offers, interview scheduling, salary offers, or hiring outcomes. Hiring decisions remain under the sole and independent discretion of third-party prospective employers.
10. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Jessica Career Concierge, its directors, employees, or strategists be liable for indirect, punitive, incidental, or consequential damages, including loss of profits or opportunities.
Our aggregate liability arising out of or related to any service engagement shall under no circumstances exceed the total fees actually paid by you for the specific service package in dispute.
11. Portal Access & Termination
We reserve the right to suspend or terminate portal access for clients who violate these Terms, engage in harassment of our strategists, or misuse platform infrastructure. You may request account closure at any time through your settings or by notifying our support desk.
12. Legal & Concierge Inquiries
If you have questions regarding these Terms of Service or require custom executive contracting arrangements, please contact our compliance desk: